CYBERESA, a subsidiary of the 3S GlobalNet Group, publisher of the CYBERESA.NET software, a web platform in the e-tourism sector based in Tunisia and Morocco, with clients throughout North Africa, is immediately recruiting ASP.NET developers to strengthen its R&D team.
CYBERESA is certified as a Microsoft Partner, Bizspark StartUp, and Amadeus Certified Application Provider.
Job Description:
- Qualify customer inquiries and differentiate between anomalies, assistance, requests for enhancements, etc.
- Manage client projects and ensure compliance with contractual commitments.
- Work on the proper prioritization of requests with clients and internally with various contributors.
- Coordinate internal stakeholders to facilitate the handling of cross-functional topics, identify bottlenecks, and escalate alerts on issues that may lead to service quality breaches.
- Ensure the resolution of underlying problems to prevent the recurrence of malfunctions.
- Be attentive to customers to ensure their satisfaction as part of a continuous improvement plan.
- Produce operational reporting: dashboards, project reporting, and activity tracking.
- Actively participate in account development and the evolution of our offerings and practices in collaboration with management and technical teams.
Job Requirements:
- BAC+3 and above
- A good ability to learn trades (tourism) and to quickly grasp the functional and technical aspects of projects.
- Sense of rigor and organization, stress management, methodical, interpersonal skills
- You enjoy working in a team. You possess a genuine sense of client listening, recognized relational and writing skills, and above all, you are naturally rigorous and methodical? Then join us! You will be welcome.
Send your CV by email to jobs@cyberesa.net